[{"data":1,"prerenderedAt":1148},["ShallowReactive",2],{"handbook-\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Finformation-security":3,"handbook-nav":444},{"id":4,"title":5,"body":6,"description":419,"extension":437,"meta":438,"navigation":439,"path":440,"seo":441,"stem":442,"__hash__":443},"handbook\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Finformation-security.md","Information Security Policy and Acceptable Use Policy",{"type":7,"value":8,"toc":418},"minimark",[9,13,41,46,50,53,56,60,63,66,70,73,76,80,89,92,99,103,106,146,150,153,160,163,166,169,172,175,180,183,197,201,204,208,211,214,217,355,359,362,366,376,380,383,387,395,398],[10,11,5],"h1",{"id":12},"information-security-policy-and-acceptable-use-policy",[14,15,16,29],"table",{},[17,18,19],"thead",{},[20,21,22,26],"tr",{},[23,24,25],"th",{},"Policy owner",[23,27,28],{},"Effective date",[30,31,32],"tbody",{},[20,33,34,38],{},[35,36,37],"td",{},"@knolleary",[35,39,40],{},"2025-04-16",[42,43,45],"h2",{"id":44},"overview","Overview",[47,48,49],"p",{},"This Information Security Policy is intended to protect FlowFuse's employees,\npartners and the company from illegal or damaging actions by individuals, either\nknowingly or unknowingly.",[47,51,52],{},"FlowFuse systems are to be used for business purposes in serving the interests of\nthe company, and of our clients and customers in the course of normal operations.",[47,54,55],{},"Effective security is a team effort involving the participation and support of\nevery FlowFuse employee or contractor who deals with information and\u002For\ninformation systems. It is the responsibility of every team member to read and\nunderstand this policy, and to conduct their activities accordingly.",[42,57,59],{"id":58},"purpose","Purpose",[47,61,62],{},"The purpose of this policy is to communicate our information security policies\nand outline the acceptable use and protection of FlowFuse's information and\nassets. These rules are in place to protect customers, employees, and FlowFuse.\nInappropriate use exposes FlowFuse to risks including virus attacks, compromise\nof network systems and services, financial and reputational risk, and legal and\ncompliance issues.",[47,64,65],{},"The FlowFuse \"Information Security Policy\" is comprised of this policy and all\nFlowFuse policies referenced and\u002For linked within this document.",[42,67,69],{"id":68},"scope","Scope",[47,71,72],{},"This policy applies to the use of information, electronic and computing devices,\nand network resources to conduct FlowFuse business or interact with internal\nnetworks and business systems, whether owned or leased by FlowFuse, the employee,\nor a third party. All employees, contractors, consultants, temporary, and other\nworkers at FlowFuse and its subsidiaries are responsible for exercising good\njudgment regarding appropriate use of information, electronic devices, and\nnetwork resources in accordance with FlowFuse policies and standards, and local\nlaws and regulations.",[47,74,75],{},"This policy applies to employees, contractors, consultants, temporaries, and\nother workers at FlowFuse, including all personnel affiliated with third\nparties. This policy applies to all FlowFuse-controlled company and customer\ndata as well as all equipment, systems, networks and software owned or leased by\nFlowFuse.",[42,77,79],{"id":78},"security-incident-reporting","Security Incident Reporting",[47,81,82,83,88],{},"All users are required to report known or suspected security events or incidents,\nincluding policy violations and observed security weaknesses. Incidents shall be\nreported immediately or as soon as possible by sending an email to ",[84,85,87],"a",{"href":86},"mailto:security@flowfuse.com","security@flowfuse.com",".",[47,90,91],{},"In your email please describe the incident or observation along with any relevant\ndetails.",[47,93,94,95,88],{},"Any security issue related to vulnerabilities in the product should be reported\nvia our ",[84,96,98],{"href":97},"\u002Fhandbook\u002Fengineering\u002Fsecurity\u002F","disclosure policy",[42,100,102],{"id":101},"device-policy","Device Policy",[47,104,105],{},"All end-user devices (e.g., mobile phones, tablets, laptops, desktops) must\ncomply with this policy.",[107,108,109,117,120,123,126,129,134,137,140,143],"ol",{},[110,111,112,113,88],"li",{},"System level and user level passwords must comply with the ",[84,114,116],{"href":115},"\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Faccess-control\u002F","Access Control Policy",[110,118,119],{},"Providing access to another individual, either deliberately or through failure\nto secure a device is prohibited.",[110,121,122],{},"All end-user, personal (BYOD) or company owned devices used to access FlowFuse\ninformation systems (i.e. email) must adhere to the following rules and requirements:",[110,124,125],{},"Devices must be secured with a password (or equivalent control such as biometric)\nprotected screensaver or screen lock.",[110,127,128],{},"Devices must not be left unattended in public.",[110,130,131,132],{},"Users must report any suspected misuse or theft of a mobile device immediately\nto ",[84,133,87],{"href":86},[110,135,136],{},"Avoid sharing credentials. Secrets must be stored safely, using features such\nas GitHub Secrets. For accounts and other sensitive data that need to be shared\nuse the company-provided password manager, 1Password, and ensure an appropriate\nscope of sharing is used.",[110,138,139],{},"Confidential information must not be stored on portable media such as USB drives",[110,141,142],{},"Accessing FlowFuse systems on public \"shared\" computers, such as hotel kiosks\nis strictly prohibited",[110,144,145],{},"Upon termination users agree to return all company owned devices and delete\nall company information and accounts from any personal devices",[42,147,149],{"id":148},"acceptable-use-policy","Acceptable Use Policy",[47,151,152],{},"FlowFuse proprietary and customer information stored on electronic and computing\ndevices, whether owned or leased by FlowFuse, the employee or a third party,\nremains the sole property of FlowFuse for the purposes of this policy.",[47,154,155,156,88],{},"Employees and contractors must ensure through legal or technical means that\nproprietary information is protected in accordance with the ",[84,157,159],{"href":158},"\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Fdata-management\u002F","Data Management Policy",[47,161,162],{},"Google Drive should be used to store and share files within the company, ensuring\nproper access controls are applied.",[47,164,165],{},"You have a responsibility to promptly report the theft, loss, or unauthorized\ndisclosure of FlowFuse proprietary information or equipment. You may access,\nuse or share FlowFuse proprietary information only to the extent it is authorized\nand necessary to fulfill your assigned job duties.",[47,167,168],{},"Employees are responsible for exercising good judgment regarding the\nreasonableness of personal use of company-provided devices.",[47,170,171],{},"For security and network maintenance purposes, authorized individuals within\nFlowFuse may monitor equipment, systems and network traffic at any time.\nFlowFuse reserves the right to audit networks and systems on a periodic basis\nto ensure compliance with this policy.",[47,173,174],{},"Employees must ensure the software they use is properly licensed and used as\nintended.",[176,177,179],"h3",{"id":178},"ai-tools-usage","AI Tools Usage",[47,181,182],{},"When using AI tools:",[107,184,185,188,191,194],{},[110,186,187],{},"Do not input sensitive or confidential information unless explicitly approved",[110,189,190],{},"Be aware of data retention and privacy policies of AI tools",[110,192,193],{},"Follow our security policies and guidelines",[110,195,196],{},"Report any security concerns related to AI tool usage immediately",[42,198,200],{"id":199},"unacceptable-use","Unacceptable Use",[47,202,203],{},"Under no circumstances is an employee of FlowFuse authorized to engage in any\nactivity that is illegal under local, state, federal or international law while\nutilizing FlowFuse-owned resources or while representing FlowFuse in any capacity.",[42,205,207],{"id":206},"additional-policies-and-procedures-incorporated-by-reference","Additional Policies and Procedures Incorporated by Reference",[47,209,210],{},"Personnel are responsible for reading and complying with all policies relevant\nto their roles and responsibilities.",[47,212,213],{},"The following table lists the policies that form our Information Security model.",[47,215,216],{},"This table will be updated with links to the individual policy documents as they\nget added to the handbook and adopted.",[14,218,219,228],{},[17,220,221],{},[20,222,223,226],{},[23,224,225],{},"Role",[23,227,59],{},[30,229,230,239,250,261,272,281,292,303,314,322,333,344],{},[20,231,232,236],{},[35,233,234],{},[84,235,116],{"href":115},[35,237,238],{},"To limit access to information and information processing systems to authorized parties in accordance with business objectives.",[20,240,241,247],{},[35,242,243],{},[84,244,246],{"href":245},"\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Fasset-management\u002F","Asset Management Policy",[35,248,249],{},"To identify organizational assets and define appropriate protection responsibilities.",[20,251,252,258],{},[35,253,254],{},[84,255,257],{"href":256},"\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Fbusiness-continuity\u002F","Business Continuity & Disaster Recovery Plan",[35,259,260],{},"To prepare FlowFuse in the event of extended service outages caused by factors beyond our control (e.g., natural disasters, man-made events), and to restore services to the widest extent possible in a minimum time frame.",[20,262,263,269],{},[35,264,265],{},[84,266,268],{"href":267},"\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Fcryptography\u002F","Cryptography Policy",[35,270,271],{},"To ensure proper and effective use of cryptography to protect the confidentiality, authenticity and\u002For integrity of information.",[20,273,274,278],{},[35,275,276],{},[84,277,159],{"href":158},[35,279,280],{},"To ensure that information is classified and protected in accordance with its importance to the organization.",[20,282,283,289],{},[35,284,285],{},[84,286,288],{"href":287},"\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Fhuman-resources\u002F","Human Resources Policy",[35,290,291],{},"To ensure that employees and contractors meet security requirements, understand their responsibilities, and are suitable for their roles.",[20,293,294,300],{},[35,295,296],{},[84,297,299],{"href":298},"\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Fincident-response\u002F","Incident Response Plan",[35,301,302],{},"Policy and procedures for suspected or confirmed information security incidents.",[20,304,305,311],{},[35,306,307],{},[84,308,310],{"href":309},"\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Foperations-security\u002F","Operations Security Policy",[35,312,313],{},"To ensure the correct and secure operation of information processing systems and facilities.",[20,315,316,319],{},[35,317,318],{},"Physical Security Policy",[35,320,321],{},"To prevent unauthorized physical access or damage to the organization's information and information processing facilities.",[20,323,324,330],{},[35,325,326],{},[84,327,329],{"href":328},"\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Frisk-management\u002F","Risk Management Policy",[35,331,332],{},"To define the process for assessing and managing FlowFuse's information security risks in order to achieve the company's business and information security objectives.",[20,334,335,341],{},[35,336,337],{},[84,338,340],{"href":339},"\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Fsecure-development\u002F","Secure Development Policy",[35,342,343],{},"To ensure that information security is designed and implemented within the development lifecycle for applications and information systems.",[20,345,346,352],{},[35,347,348],{},[84,349,351],{"href":350},"\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Fthird-party-risk-management\u002F","Third Party Risk Management Policy",[35,353,354],{},"To ensure protection of the organization's data and assets that are shared with, accessible to, or managed by suppliers, including external parties or third-party organizations such as service providers, vendors, and customers, and to maintain an agreed level of information security and service delivery in line with supplier agreements.",[42,356,358],{"id":357},"policy-compliance","Policy Compliance",[47,360,361],{},"FlowFuse will measure and verify compliance to this policy through various\nmethods, including but not limited to ongoing monitoring, and both internal and\nexternal audits.",[42,363,365],{"id":364},"exceptions","Exceptions",[47,367,368,369,375],{},"Requests for an exception to this policy must be submitted to the CTO or CEO for\napproval by raising an issue on the ",[84,370,374],{"href":371,"rel":372},"https:\u002F\u002Fgithub.com\u002FFlowFuse\u002Fadmin",[373],"nofollow","admin repository","\nor via email if confidentiality is required.",[42,377,379],{"id":378},"violations-enforcement","Violations & Enforcement",[47,381,382],{},"Any known violations of this policy should be reported to the CTO or CEO.\nViolations of this policy can result in immediate withdrawal or suspension of\nsystem and network privileges and\u002For disciplinary action in accordance with\ncompany procedures up to and including termination of employment.",[42,384,386],{"id":385},"whistleblower-policy","Whistleblower Policy",[47,388,389,390,88],{},"Our Whistleblower Policy is intended to encourage and enable employees and others to raise serious concerns internally so that we can address and correct inappropriate conduct and actions. It is the responsibility of all employees to report concerns about violations of our code of ethics or suspected violations of law or regulations that govern our operations. It is contrary to our values for anyone to retaliate against any employee or who in good faith reports an ethics violation, or a suspected violation of law, such as a complaint of discrimination, or suspected fraud, or suspected violation of any regulation. An employee who retaliates against someone who has reported a violation in good faith is subject to discipline up to and including termination of employment. Anonymous reports may be submitted via FlowFuse's ",[84,391,394],{"href":392,"rel":393},"https:\u002F\u002Fforms.gle\u002FmttPj8NXd9yhb31H7",[373],"Whistleblower Channel",[396,397],"hr",{},[47,399,400,401,406,407,412,413],{},"Policy derived from ",[84,402,405],{"href":403,"rel":404},"https:\u002F\u002Fgithub.com\u002FJupiterOne\u002Fsecurity-policy-templates",[373],"JupiterOne\u002Fsecurity-policy-templates"," (",[84,408,411],{"href":409,"rel":410},"https:\u002F\u002Fcreativecommons.org\u002Flicenses\u002Fby-sa\u002F4.0\u002F",[373],"CC BY-SA 4 license",") and ",[84,414,417],{"href":415,"rel":416},"https:\u002F\u002Fvanta.com",[373],"Vanta",{"title":419,"searchDepth":420,"depth":420,"links":421},"",2,[422,423,424,425,426,427,431,432,433,434,435,436],{"id":44,"depth":420,"text":45},{"id":58,"depth":420,"text":59},{"id":68,"depth":420,"text":69},{"id":78,"depth":420,"text":79},{"id":101,"depth":420,"text":102},{"id":148,"depth":420,"text":149,"children":428},[429],{"id":178,"depth":430,"text":179},3,{"id":199,"depth":420,"text":200},{"id":206,"depth":420,"text":207},{"id":357,"depth":420,"text":358},{"id":364,"depth":420,"text":365},{"id":378,"depth":420,"text":379},{"id":385,"depth":420,"text":386},"md",{"navTitle":5},true,"\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Finformation-security",{"title":5,"description":419},"handbook\u002Fcompany\u002Fsecurity\u002Finformation-security","VdEa2VTuqbbO0bYoqgscXIIYePgpMiO0z_4YnBpuC90",[445],{"title":446,"path":447,"stem":448,"children":449,"page":-1},"Handbook","\u002Fhandbook","handbook",[450,453,564,594,792,868,927,1053],{"title":451,"path":447,"stem":452},"FlowFuse 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Git","\u002Fhandbook\u002Fcompany\u002Fguides\u002Fgit","handbook\u002Fcompany\u002Fguides\u002Fgit",{"title":482,"path":483,"stem":484},"Google Workspace","\u002Fhandbook\u002Fcompany\u002Fguides\u002Fgworkspace","handbook\u002Fcompany\u002Fguides\u002Fgworkspace",{"title":486,"path":487,"stem":488},"Markdown Guide","\u002Fhandbook\u002Fcompany\u002Fguides\u002Fmarkdown","handbook\u002Fcompany\u002Fguides\u002Fmarkdown",{"title":490,"path":491,"stem":492},"Organizational Structure","\u002Fhandbook\u002Fcompany\u002Forganizational-structure","handbook\u002Fcompany\u002Forganizational-structure",{"title":494,"path":495,"stem":496},"Principles","\u002Fhandbook\u002Fcompany\u002Fprinciples","handbook\u002Fcompany\u002Fprinciples",{"title":498,"path":499,"stem":500},"Remote 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