[{"data":1,"prerenderedAt":918},["ShallowReactive",2],{"handbook-\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Foperations-security":3,"handbook-nav":210},{"id":4,"title":5,"body":6,"description":189,"extension":203,"meta":204,"navigation":205,"path":206,"seo":207,"stem":208,"__hash__":209},"handbook\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Foperations-security.md","Operations Security Policy",{"type":7,"value":8,"toc":188},"minimark",[9,13,41,46,50,54,57,61,70,75,78,81,84,103,107,110,113,121,125,128,131,134,137,140,144,147,150,154,157,161,164,167],[10,11,5],"h1",{"id":12},"operations-security-policy",[14,15,16,29],"table",{},[17,18,19],"thead",{},[20,21,22,26],"tr",{},[23,24,25],"th",{},"Policy owner",[23,27,28],{},"Effective date",[30,31,32],"tbody",{},[20,33,34,38],{},[35,36,37],"td",{},"@knolleary",[35,39,40],{},"2023-06-01",[42,43,45],"h2",{"id":44},"purpose","Purpose",[47,48,49],"p",{},"To ensure the correct and secure operation of information processing systems and facilities.",[42,51,53],{"id":52},"scope","Scope",[47,55,56],{},"All FlowFuse data, information and information systems that are business critical\nand\u002For process, store, or transmit company data.",[42,58,60],{"id":59},"operations-security","Operations Security",[47,62,63,64,69],{},"Both technical and administrative operating procedures shall be documented as\nneeded and made available to all users who need them via the ",[65,66,68],"a",{"href":67},"\u002Fhandbook","handbook",".",[71,72,74],"h3",{"id":73},"change-management","Change Management",[47,76,77],{},"Changes to the organization, business processes, information processing facilities,\nproduction software and infrastructure, and systems that affect information\nsecurity in the production environment and financial systems shall be tested,\nreviewed, and approved prior to production deployment.",[47,79,80],{},"All significant changes to in-scope systems and networks must be documented.",[47,82,83],{},"Change management processes shall include:",[85,86,87,91,94,97,100],"ul",{},[88,89,90],"li",{},"Processes for planning and testing of changes, including remediation measures",[88,92,93],{},"Documented approval and authorization before proceeding with changes that may\nhave a significant impact on information security, operations, or the production\nplatform",[88,95,96],{},"Advance communication\u002Fwarning of changes, including schedules and a description\nof reasonably anticipated effects, provided to all relevant internal and\nexternal stakeholders",[88,98,99],{},"Documentation of all emergency changes and subsequent review",[88,101,102],{},"A process for remediating unsuccessful changes",[71,104,106],{"id":105},"separation-of-development-staging-and-production-environments","Separation of Development, Staging and Production Environments",[47,108,109],{},"Development and staging environments shall be strictly segregated from production\nSaaS environments to reduce the risks of unauthorized access or changes to the\noperational environment.",[47,111,112],{},"Confidential production customer data must not be used in development or test\nenvironments without the express approval of the CTO\u002FCEO.",[47,114,115,116,120],{},"Refer to the ",[65,117,119],{"href":118},"\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Fdata-management\u002F","Data Management Policy"," for a description of\nConfidential data. If production customer data is approved for use in the course\nof development or testing, it shall be scrubbed of any such sensitive information\nwhenever feasible.",[42,122,124],{"id":123},"information-backup","Information Backup",[47,126,127],{},"The need for backups of systems, databases, information and data shall be considered\nand appropriate backup processes shall be designed, planned and implemented.",[47,129,130],{},"Backup procedures must include procedures for maintaining and recovering customer\ndata in accordance with documented SLAs. Security measures to protect backups\nshall be designed and applied in accordance with the confidentiality or sensitivity\nof the data.",[47,132,133],{},"Backup copies of information, software and system images shall be taken regularly\nto protect against loss of data. Backups and restore capabilities shall be\nperiodically tested, not less than annually.",[47,135,136],{},"Backups must be stored separately from the production data location.",[47,138,139],{},"FlowFuse does not regularly backup user devices like laptops. Users are expected to\nstore critical files and information in the company-provided Google Drive with\nappropriate access controls applied.",[42,141,143],{"id":142},"logging-monitoring","Logging & Monitoring",[47,145,146],{},"Production infrastructure shall be configured to produce detailed logs appropriate\nto the function served by the system or device. Event logs recording user\nactivities, exceptions, faults and information security events shall be produced,\nkept and reviewed through manual or automated processes as needed.",[47,148,149],{},"Appropriate alerts shall be configured for events that represent a significant\nthreat to the confidentiality, availability or integrity of production systems\nor Confidential data.",[42,151,153],{"id":152},"exceptions","Exceptions",[47,155,156],{},"Requests for an exception to this policy must be submitted to the CEO or CTO for\napproval.",[42,158,160],{"id":159},"violations-enforcement","Violations & Enforcement",[47,162,163],{},"Any known violations of this policy should be reported to the CEO or CTO.\nViolations of this policy can result in immediate withdrawal or suspension of\nsystem access and\u002For disciplinary action in accordance with company procedures\nup to and including termination of employment.",[165,166],"hr",{},[47,168,169,170,176,177,182,183],{},"Policy derived from ",[65,171,175],{"href":172,"rel":173},"https:\u002F\u002Fgithub.com\u002FJupiterOne\u002Fsecurity-policy-templates",[174],"nofollow","JupiterOne\u002Fsecurity-policy-templates"," (",[65,178,181],{"href":179,"rel":180},"https:\u002F\u002Fcreativecommons.org\u002Flicenses\u002Fby-sa\u002F4.0\u002F",[174],"CC BY-SA 4 license",") and ",[65,184,187],{"href":185,"rel":186},"https:\u002F\u002Fvanta.com",[174],"Vanta",{"title":189,"searchDepth":190,"depth":190,"links":191},"",2,[192,193,194,199,200,201,202],{"id":44,"depth":190,"text":45},{"id":52,"depth":190,"text":53},{"id":59,"depth":190,"text":60,"children":195},[196,198],{"id":73,"depth":197,"text":74},3,{"id":105,"depth":197,"text":106},{"id":123,"depth":190,"text":124},{"id":142,"depth":190,"text":143},{"id":152,"depth":190,"text":153},{"id":159,"depth":190,"text":160},"md",{"navTitle":5},true,"\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Foperations-security",{"title":5,"description":189},"handbook\u002Fcompany\u002Fsecurity\u002Foperations-security","JJTDZb6hpVl3RNkSbJmYDIXfFPRxRKF8LKnDFPCajYo",[211],{"title":212,"path":67,"stem":68,"children":213},"Handbook",[214,217,334,364,562,638,697,823],{"title":215,"path":67,"stem":216},"FlowFuse Handbook","handbook\u002Findex",{"title":218,"path":219,"stem":220,"children":221},"Company","\u002Fhandbook\u002Fcompany","handbook\u002Fcompany\u002Findex",[222,223,227,231,235,253,257,261,265,326,330],{"title":218,"path":219,"stem":220},{"title":224,"path":225,"stem":226},"Board meetings","\u002Fhandbook\u002Fcompany\u002Fboard","handbook\u002Fcompany\u002Fboard",{"title":228,"path":229,"stem":230},"Communication","\u002Fhandbook\u002Fcompany\u002Fcommunication","handbook\u002Fcompany\u002Fcommunication",{"title":232,"path":233,"stem":234},"How we make decisions","\u002Fhandbook\u002Fcompany\u002Fdecisions","handbook\u002Fcompany\u002Fdecisions",{"title":236,"path":237,"stem":238,"children":239},"Guides","\u002Fhandbook\u002Fcompany\u002Fguides","handbook\u002Fcompany\u002Fguides\u002Findex",[240,241,245,249],{"title":236,"path":237,"stem":238},{"title":242,"path":243,"stem":244},"How to use Git","\u002Fhandbook\u002Fcompany\u002Fguides\u002Fgit","handbook\u002Fcompany\u002Fguides\u002Fgit",{"title":246,"path":247,"stem":248},"Google Workspace","\u002Fhandbook\u002Fcompany\u002Fguides\u002Fgworkspace","handbook\u002Fcompany\u002Fguides\u002Fgworkspace",{"title":250,"path":251,"stem":252},"Markdown Guide","\u002Fhandbook\u002Fcompany\u002Fguides\u002Fmarkdown","handbook\u002Fcompany\u002Fguides\u002Fmarkdown",{"title":254,"path":255,"stem":256},"Organizational Structure","\u002Fhandbook\u002Fcompany\u002Forganizational-structure","handbook\u002Fcompany\u002Forganizational-structure",{"title":258,"path":259,"stem":260},"Principles","\u002Fhandbook\u002Fcompany\u002Fprinciples","handbook\u002Fcompany\u002Fprinciples",{"title":262,"path":263,"stem":264},"Remote Work","\u002Fhandbook\u002Fcompany\u002Fremote","handbook\u002Fcompany\u002Fremote",{"title":266,"path":267,"stem":268,"children":269},"Security","\u002Fhandbook\u002Fcompany\u002Fsecurity","handbook\u002Fcompany\u002Fsecurity\u002Findex",[270,271,275,279,283,287,291,295,298,302,306,310,314,315,318,322],{"title":266,"path":267,"stem":268},{"title":272,"path":273,"stem":274},"Access Control Policy","\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Faccess-control","handbook\u002Fcompany\u002Fsecurity\u002Faccess-control",{"title":276,"path":277,"stem":278},"AI Development and Customer Data Policy","\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Fai-development-and-customer-data","handbook\u002Fcompany\u002Fsecurity\u002Fai-development-and-customer-data",{"title":280,"path":281,"stem":282},"Asset Management Policy","\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Fasset-management","handbook\u002Fcompany\u002Fsecurity\u002Fasset-management",{"title":284,"path":285,"stem":286},"Business Continuity & Disaster Recovery Policy","\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Fbusiness-continuity","handbook\u002Fcompany\u002Fsecurity\u002Fbusiness-continuity",{"title":288,"path":289,"stem":290},"Computer Security","\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Fcomputer-security","handbook\u002Fcompany\u002Fsecurity\u002Fcomputer-security",{"title":292,"path":293,"stem":294},"Cryptography Policy","\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Fcryptography","handbook\u002Fcompany\u002Fsecurity\u002Fcryptography",{"title":119,"path":296,"stem":297},"\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Fdata-management","handbook\u002Fcompany\u002Fsecurity\u002Fdata-management",{"title":299,"path":300,"stem":301},"Human Resources Security Policy","\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Fhuman-resources","handbook\u002Fcompany\u002Fsecurity\u002Fhuman-resources",{"title":303,"path":304,"stem":305},"Incident Response Plan","\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Fincident-response","handbook\u002Fcompany\u002Fsecurity\u002Fincident-response",{"title":307,"path":308,"stem":309},"Information Security Policy and Acceptable Use Policy","\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Finformation-security","handbook\u002Fcompany\u002Fsecurity\u002Finformation-security",{"title":311,"path":312,"stem":313},"Information Security Roles and Responsibilities","\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Finformation-security-roles","handbook\u002Fcompany\u002Fsecurity\u002Finformation-security-roles",{"title":5,"path":206,"stem":208},{"title":119,"path":316,"stem":317},"\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Frisk-management","handbook\u002Fcompany\u002Fsecurity\u002Frisk-management",{"title":319,"path":320,"stem":321},"Secure Development Policy","\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Fsecure-development","handbook\u002Fcompany\u002Fsecurity\u002Fsecure-development",{"title":323,"path":324,"stem":325},"Third-Party Risk Management Policy","\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Fthird-party-risk-management","handbook\u002Fcompany\u002Fsecurity\u002Fthird-party-risk-management",{"title":327,"path":328,"stem":329},"Strategy","\u002Fhandbook\u002Fcompany\u002Fstrategy","handbook\u002Fcompany\u002Fstrategy",{"title":331,"path":332,"stem":333},"Values","\u002Fhandbook\u002Fcompany\u002Fvalues","handbook\u002Fcompany\u002Fvalues",{"title":335,"path":336,"stem":337,"children":338},"Design","\u002Fhandbook\u002Fdesign","handbook\u002Fdesign\u002Findex",[339,340,344,348,352,356,360],{"title":335,"path":336,"stem":337},{"title":341,"path":342,"stem":343},"Art Requests","\u002Fhandbook\u002Fdesign\u002Fart-requests","handbook\u002Fdesign\u002Fart-requests",{"title":345,"path":346,"stem":347},"FlowFuse Branding Guidelines","\u002Fhandbook\u002Fdesign\u002Fbranding","handbook\u002Fdesign\u002Fbranding",{"title":349,"path":350,"stem":351},"Design Thinking","\u002Fhandbook\u002Fdesign\u002Fdesign-thinking","handbook\u002Fdesign\u002Fdesign-thinking",{"title":353,"path":354,"stem":355},"Process","\u002Fhandbook\u002Fdesign\u002Fprocess","handbook\u002Fdesign\u002Fprocess",{"title":357,"path":358,"stem":359},"Tools","\u002Fhandbook\u002Fdesign\u002Ftools","handbook\u002Fdesign\u002Ftools",{"title":361,"path":362,"stem":363},"Videos","\u002Fhandbook\u002Fdesign\u002Fvideos","handbook\u002Fdesign\u002Fvideos",{"title":365,"path":366,"stem":367,"children":368},"Engineering","\u002Fhandbook\u002Fengineering","handbook\u002Fengineering\u002Findex",[369,370,388,392,414,452,456,515,519,541,545,559],{"title":365,"path":366,"stem":367},{"title":371,"path":372,"stem":373,"children":374},"Contributing","\u002Fhandbook\u002Fengineering\u002Fcontributing","handbook\u002Fengineering\u002Fcontributing\u002Findex",[375,376,380,384],{"title":371,"path":372,"stem":373},{"title":377,"path":378,"stem":379},"Certified Nodes","\u002Fhandbook\u002Fengineering\u002Fcontributing\u002Fcertified-nodes","handbook\u002Fengineering\u002Fcontributing\u002Fcertified-nodes",{"title":381,"path":382,"stem":383},"Setting up a local FF Tables test environment","\u002Fhandbook\u002Fengineering\u002Fcontributing\u002Fff-tables","handbook\u002Fengineering\u002Fcontributing\u002Fff-tables",{"title":385,"path":386,"stem":387},"FlowFuse Team NPM Registry","\u002Fhandbook\u002Fengineering\u002Fcontributing\u002Fteam-npm-registry","handbook\u002Fengineering\u002Fcontributing\u002Fteam-npm-registry",{"title":389,"path":390,"stem":391},"Dependency Updates","\u002Fhandbook\u002Fengineering\u002Fdependency-updates","handbook\u002Fengineering\u002Fdependency-updates",{"title":393,"path":394,"stem":395,"children":396},"Front-End","\u002Fhandbook\u002Fengineering\u002Ffrontend","handbook\u002Fengineering\u002Ffrontend\u002Findex",[397,398,402,406,410],{"title":393,"path":394,"stem":395},{"title":399,"path":400,"stem":401},"Data Attributes","\u002Fhandbook\u002Fengineering\u002Ffrontend\u002Fdata-attributes","handbook\u002Fengineering\u002Ffrontend\u002Fdata-attributes",{"title":403,"path":404,"stem":405},"Front-End Layouts","\u002Fhandbook\u002Fengineering\u002Ffrontend\u002Flayouts","handbook\u002Fengineering\u002Ffrontend\u002Flayouts",{"title":407,"path":408,"stem":409},"Services","\u002Fhandbook\u002Fengineering\u002Ffrontend\u002Fservices","handbook\u002Fengineering\u002Ffrontend\u002Fservices",{"title":411,"path":412,"stem":413},"Front-End Testing","\u002Fhandbook\u002Fengineering\u002Ffrontend\u002Ftesting","handbook\u002Fengineering\u002Ffrontend\u002Ftesting",{"title":415,"path":416,"stem":417,"children":418},"Platform Ops","\u002Fhandbook\u002Fengineering\u002Fops","handbook\u002Fengineering\u002Fops\u002Findex",[419,420,424,428,432,436,440,444,448],{"title":415,"path":416,"stem":417},{"title":421,"path":422,"stem":423},"FlowFuse Dedicated","\u002Fhandbook\u002Fengineering\u002Fops\u002Fdedicated","handbook\u002Fengineering\u002Fops\u002Fdedicated",{"title":425,"path":426,"stem":427},"Dependencies within the CI\u002FCD process","\u002Fhandbook\u002Fengineering\u002Fops\u002Fdeployment","handbook\u002Fengineering\u002Fops\u002Fdeployment",{"title":429,"path":430,"stem":431},"Incident Response","\u002Fhandbook\u002Fengineering\u002Fops\u002Fincident-response","handbook\u002Fengineering\u002Fops\u002Fincident-response",{"title":433,"path":434,"stem":435},"Observability","\u002Fhandbook\u002Fengineering\u002Fops\u002Fobservability","handbook\u002Fengineering\u002Fops\u002Fobservability",{"title":437,"path":438,"stem":439},"Production Environment","\u002Fhandbook\u002Fengineering\u002Fops\u002Fproduction","handbook\u002Fengineering\u002Fops\u002Fproduction",{"title":441,"path":442,"stem":443},"How to Update Stacks on Production","\u002Fhandbook\u002Fengineering\u002Fops\u002Fproduction-stack-update","handbook\u002Fengineering\u002Fops\u002Fproduction-stack-update",{"title":445,"path":446,"stem":447},"FlowFuse Expert","\u002Fhandbook\u002Fengineering\u002Fops\u002Fself-hosted-assistant","handbook\u002Fengineering\u002Fops\u002Fself-hosted-assistant",{"title":449,"path":450,"stem":451},"Staging Environment","\u002Fhandbook\u002Fengineering\u002Fops\u002Fstaging","handbook\u002Fengineering\u002Fops\u002Fstaging",{"title":453,"path":454,"stem":455},"Packaging Guidelines","\u002Fhandbook\u002Fengineering\u002Fpackaging","handbook\u002Fengineering\u002Fpackaging",{"title":457,"path":458,"stem":459,"children":460},"Product","\u002Fhandbook\u002Fengineering\u002Fproduct","handbook\u002Fengineering\u002Fproduct\u002Findex",[461,462,466,470,474,478,482,488,492,495,499,503,507,511],{"title":457,"path":458,"stem":459},{"title":463,"path":464,"stem":465},"Blueprints","\u002Fhandbook\u002Fengineering\u002Fproduct\u002Fblueprints","handbook\u002Fengineering\u002Fproduct\u002Fblueprints",{"title":467,"path":468,"stem":469},"Node-RED Dashboard 2.0 - Project","\u002Fhandbook\u002Fengineering\u002Fproduct\u002Fdashboard","handbook\u002Fengineering\u002Fproduct\u002Fdashboard",{"title":471,"path":472,"stem":473},"Product Feedback","\u002Fhandbook\u002Fengineering\u002Fproduct\u002Ffeedback","handbook\u002Fengineering\u002Fproduct\u002Ffeedback",{"title":475,"path":476,"stem":477},"Glossary","\u002Fhandbook\u002Fengineering\u002Fproduct\u002Fglossary","handbook\u002Fengineering\u002Fproduct\u002Fglossary",{"title":479,"path":480,"stem":481},"Product Metrics","\u002Fhandbook\u002Fengineering\u002Fproduct\u002Fmetrics","handbook\u002Fengineering\u002Fproduct\u002Fmetrics",{"title":483,"path":484,"stem":485,"children":486},"Personas","\u002Fhandbook\u002Fengineering\u002Fproduct\u002Fpersonas","handbook\u002Fengineering\u002Fproduct\u002Fpersonas\u002Findex",[487],{"title":483,"path":484,"stem":485},{"title":489,"path":490,"stem":491},"Pricing Principles","\u002Fhandbook\u002Fengineering\u002Fproduct\u002Fpricing","handbook\u002Fengineering\u002Fproduct\u002Fpricing",{"title":258,"path":493,"stem":494},"\u002Fhandbook\u002Fengineering\u002Fproduct\u002Fprinciples","handbook\u002Fengineering\u002Fproduct\u002Fprinciples",{"title":496,"path":497,"stem":498},"Product Strategy","\u002Fhandbook\u002Fengineering\u002Fproduct\u002Fstrategy","handbook\u002Fengineering\u002Fproduct\u002Fstrategy",{"title":500,"path":501,"stem":502},"Product Growth","\u002Fhandbook\u002Fengineering\u002Fproduct\u002Ftelemetry","handbook\u002Fengineering\u002Fproduct\u002Ftelemetry",{"title":504,"path":505,"stem":506},"Versioning","\u002Fhandbook\u002Fengineering\u002Fproduct\u002Fversioning","handbook\u002Fengineering\u002Fproduct\u002Fversioning",{"title":508,"path":509,"stem":510},"Market Segments","\u002Fhandbook\u002Fengineering\u002Fproduct\u002Fverticals","handbook\u002Fengineering\u002Fproduct\u002Fverticals",{"title":512,"path":513,"stem":514},"Vision","\u002Fhandbook\u002Fengineering\u002Fproduct\u002Fvision","handbook\u002Fengineering\u002Fproduct\u002Fvision",{"title":516,"path":517,"stem":518},"Project Management","\u002Fhandbook\u002Fengineering\u002Fproject-management","handbook\u002Fengineering\u002Fproject-management",{"title":520,"path":521,"stem":522,"children":523},"Releases","\u002Fhandbook\u002Fengineering\u002Freleases","handbook\u002Fengineering\u002Freleases\u002Findex",[524,525,529,533,537],{"title":520,"path":521,"stem":522},{"title":526,"path":527,"stem":528},"Dashboard 2.0 Release Process","\u002Fhandbook\u002Fengineering\u002Freleases\u002Fdashboard-2","handbook\u002Fengineering\u002Freleases\u002Fdashboard-2",{"title":530,"path":531,"stem":532},"Digital Ocean Release Process","\u002Fhandbook\u002Fengineering\u002Freleases\u002Fdigital-ocean","handbook\u002Fengineering\u002Freleases\u002Fdigital-ocean",{"title":534,"path":535,"stem":536},"Release Process","\u002Fhandbook\u002Fengineering\u002Freleases\u002Fprocess","handbook\u002Fengineering\u002Freleases\u002Fprocess",{"title":538,"path":539,"stem":540},"Writing Changelog Posts","\u002Fhandbook\u002Fengineering\u002Freleases\u002Fwriting-changelog","handbook\u002Fengineering\u002Freleases\u002Fwriting-changelog",{"title":542,"path":543,"stem":544},"Security Reporting Policy","\u002Fhandbook\u002Fengineering\u002Fsecurity","handbook\u002Fengineering\u002Fsecurity",{"title":546,"path":547,"stem":548,"children":549},"Support","\u002Fhandbook\u002Fengineering\u002Fsupport","handbook\u002Fengineering\u002Fsupport\u002Findex",[550,551,555],{"title":546,"path":547,"stem":548},{"title":552,"path":553,"stem":554},"Support Triage Duty","\u002Fhandbook\u002Fengineering\u002Fsupport\u002Ftriage","handbook\u002Fengineering\u002Fsupport\u002Ftriage",{"title":556,"path":557,"stem":558},"Troubleshooting","\u002Fhandbook\u002Fengineering\u002Fsupport\u002Ftroubleshooting","handbook\u002Fengineering\u002Fsupport\u002Ftroubleshooting",{"title":357,"path":560,"stem":561},"\u002Fhandbook\u002Fengineering\u002Ftools","handbook\u002Fengineering\u002Ftools",{"title":563,"path":564,"stem":565,"children":566},"Marketing department","\u002Fhandbook\u002Fmarketing","handbook\u002Fmarketing\u002Findex",[567,568,572,576,590,594,598,602,606,610,614,618,622,626,630,634],{"title":563,"path":564,"stem":565},{"title":569,"path":570,"stem":571},"Blog","\u002Fhandbook\u002Fmarketing\u002Fblog","handbook\u002Fmarketing\u002Fblog",{"title":573,"path":574,"stem":575},"Brand Personality, Tone of Voice & Character","\u002Fhandbook\u002Fmarketing\u002Fbrand-voice","handbook\u002Fmarketing\u002Fbrand-voice",{"title":577,"path":578,"stem":579,"children":580},"Community","\u002Fhandbook\u002Fmarketing\u002Fcommunity","handbook\u002Fmarketing\u002Fcommunity\u002Findex",[581,582,586],{"title":577,"path":578,"stem":579},{"title":583,"path":584,"stem":585},"Community Guidelines","\u002Fhandbook\u002Fmarketing\u002Fcommunity\u002Fcommunity-guidelines","handbook\u002Fmarketing\u002Fcommunity\u002Fcommunity-guidelines",{"title":587,"path":588,"stem":589},"Forums And Support","\u002Fhandbook\u002Fmarketing\u002Fcommunity\u002Fforums-and-support","handbook\u002Fmarketing\u002Fcommunity\u002Fforums-and-support",{"title":591,"path":592,"stem":593},"Customer Stories","\u002Fhandbook\u002Fmarketing\u002Fcustomer-stories","handbook\u002Fmarketing\u002Fcustomer-stories",{"title":595,"path":596,"stem":597},"FlowFuse for Education","\u002Fhandbook\u002Fmarketing\u002Feducation","handbook\u002Fmarketing\u002Feducation",{"title":599,"path":600,"stem":601},"Marketing Email","\u002Fhandbook\u002Fmarketing\u002Femail","handbook\u002Fmarketing\u002Femail",{"title":603,"path":604,"stem":605},"Events","\u002Fhandbook\u002Fmarketing\u002Fevents","handbook\u002Fmarketing\u002Fevents",{"title":607,"path":608,"stem":609},"How the marketing team works at FlowFuse","\u002Fhandbook\u002Fmarketing\u002Fhow-we-work","handbook\u002Fmarketing\u002Fhow-we-work",{"title":611,"path":612,"stem":613},"Lead Activation","\u002Fhandbook\u002Fmarketing\u002Flead-activation","handbook\u002Fmarketing\u002Flead-activation",{"title":615,"path":616,"stem":617},"Lead Generation","\u002Fhandbook\u002Fmarketing\u002Fleads","handbook\u002Fmarketing\u002Fleads",{"title":619,"path":620,"stem":621},"Messaging","\u002Fhandbook\u002Fmarketing\u002Fmessaging","handbook\u002Fmarketing\u002Fmessaging",{"title":623,"path":624,"stem":625},"Marketing Programs","\u002Fhandbook\u002Fmarketing\u002Fprograms","handbook\u002Fmarketing\u002Fprograms",{"title":627,"path":628,"stem":629},"Social Media Channels","\u002Fhandbook\u002Fmarketing\u002Fsocial-media","handbook\u002Fmarketing\u002Fsocial-media",{"title":631,"path":632,"stem":633},"FlowFuse Webinars","\u002Fhandbook\u002Fmarketing\u002Fwebinars","handbook\u002Fmarketing\u002Fwebinars",{"title":635,"path":636,"stem":637},"Marketing Website","\u002Fhandbook\u002Fmarketing\u002Fwebsite","handbook\u002Fmarketing\u002Fwebsite",{"title":639,"path":640,"stem":641,"children":642},"Operations","\u002Fhandbook\u002Foperations","handbook\u002Foperations\u002Findex",[643,644,648,652,656,677,681,685,689,693],{"title":639,"path":640,"stem":641},{"title":645,"path":646,"stem":647},"Tax & Compliance","\u002Fhandbook\u002Foperations\u002Faccounting","handbook\u002Foperations\u002Faccounting",{"title":649,"path":650,"stem":651},"Accounts","\u002Fhandbook\u002Foperations\u002Faccounts","handbook\u002Foperations\u002Faccounts",{"title":653,"path":654,"stem":655},"Billing","\u002Fhandbook\u002Foperations\u002Fbilling","handbook\u002Foperations\u002Fbilling",{"title":189,"path":657,"stem":658,"children":659},"\u002Fhandbook\u002Foperations\u002Fceo-ops","handbook\u002Foperations\u002Fceo-ops\u002Findex",[660,661,665,669,673],{"title":189,"path":657,"stem":658},{"title":662,"path":663,"stem":664},"Calendar Management","\u002Fhandbook\u002Foperations\u002Fceo-ops\u002Fcalendar-management","handbook\u002Foperations\u002Fceo-ops\u002Fcalendar-management",{"title":666,"path":667,"stem":668},"Inbox Management","\u002Fhandbook\u002Foperations\u002Fceo-ops\u002Finbox-management","handbook\u002Foperations\u002Fceo-ops\u002Finbox-management",{"title":670,"path":671,"stem":672},"Task Managment","\u002Fhandbook\u002Foperations\u002Fceo-ops\u002Ftask-managment","handbook\u002Foperations\u002Fceo-ops\u002Ftask-managment",{"title":674,"path":675,"stem":676},"Travel Booking","\u002Fhandbook\u002Foperations\u002Fceo-ops\u002Ftravel-booking","handbook\u002Foperations\u002Fceo-ops\u002Ftravel-booking",{"title":678,"path":679,"stem":680},"Change","\u002Fhandbook\u002Foperations\u002Fchange","handbook\u002Foperations\u002Fchange",{"title":682,"path":683,"stem":684},"Commission Payment","\u002Fhandbook\u002Foperations\u002Fcommission-payment","handbook\u002Foperations\u002Fcommission-payment",{"title":686,"path":687,"stem":688},"Data at FlowFuse","\u002Fhandbook\u002Foperations\u002Fdata","handbook\u002Foperations\u002Fdata",{"title":690,"path":691,"stem":692},"Signatures","\u002Fhandbook\u002Foperations\u002Fsignatures","handbook\u002Foperations\u002Fsignatures",{"title":694,"path":695,"stem":696},"Vendors","\u002Fhandbook\u002Foperations\u002Fvendors","handbook\u002Foperations\u002Fvendors",{"title":698,"path":699,"stem":700,"children":701},"People Operations","\u002Fhandbook\u002Fpeopleops","handbook\u002Fpeopleops\u002Findex",[702,703,707,711,715,719,723,741,803,807,811,815,819],{"title":698,"path":699,"stem":700},{"title":704,"path":705,"stem":706},"Coaching Plans","\u002Fhandbook\u002Fpeopleops\u002Fcoaching-plans","handbook\u002Fpeopleops\u002Fcoaching-plans",{"title":708,"path":709,"stem":710},"Code of Conduct","\u002Fhandbook\u002Fpeopleops\u002Fcode-of-conduct","handbook\u002Fpeopleops\u002Fcode-of-conduct",{"title":712,"path":713,"stem":714},"Compensation","\u002Fhandbook\u002Fpeopleops\u002Fcompensation","handbook\u002Fpeopleops\u002Fcompensation",{"title":716,"path":717,"stem":718},"Compliance & Training (Mineral)","\u002Fhandbook\u002Fpeopleops\u002Fcompliance","handbook\u002Fpeopleops\u002Fcompliance",{"title":720,"path":721,"stem":722},"Expenses","\u002Fhandbook\u002Fpeopleops\u002Fexpenses","handbook\u002Fpeopleops\u002Fexpenses",{"title":724,"path":725,"stem":726,"children":727},"Hiring","\u002Fhandbook\u002Fpeopleops\u002Fhiring","handbook\u002Fpeopleops\u002Fhiring\u002Findex",[728,729,733,737],{"title":724,"path":725,"stem":726},{"title":730,"path":731,"stem":732},"Working with Recruiters","\u002Fhandbook\u002Fpeopleops\u002Fhiring\u002Frecruiters","handbook\u002Fpeopleops\u002Fhiring\u002Frecruiters",{"title":734,"path":735,"stem":736},"Screening Call","\u002Fhandbook\u002Fpeopleops\u002Fhiring\u002Fscreening-call","handbook\u002Fpeopleops\u002Fhiring\u002Fscreening-call",{"title":738,"path":739,"stem":740},"Star Questions","\u002Fhandbook\u002Fpeopleops\u002Fhiring\u002Fstar-questions","handbook\u002Fpeopleops\u002Fhiring\u002Fstar-questions",{"title":742,"path":743,"stem":744,"children":745},"Job Descriptions","\u002Fhandbook\u002Fpeopleops\u002Fjob-descriptions","handbook\u002Fpeopleops\u002Fjob-descriptions\u002Findex",[746,747,751,755,759,763,767,771,775,779,783,787,791,795,799],{"title":742,"path":743,"stem":744},{"title":748,"path":749,"stem":750},"Account Executive","\u002Fhandbook\u002Fpeopleops\u002Fjob-descriptions\u002Faccount-executive","handbook\u002Fpeopleops\u002Fjob-descriptions\u002Faccount-executive",{"title":752,"path":753,"stem":754},"CEO","\u002Fhandbook\u002Fpeopleops\u002Fjob-descriptions\u002Fceo","handbook\u002Fpeopleops\u002Fjob-descriptions\u002Fceo",{"title":756,"path":757,"stem":758},"Chief of Staff","\u002Fhandbook\u002Fpeopleops\u002Fjob-descriptions\u002Fchief-of-staff","handbook\u002Fpeopleops\u002Fjob-descriptions\u002Fchief-of-staff",{"title":760,"path":761,"stem":762},"CTO","\u002Fhandbook\u002Fpeopleops\u002Fjob-descriptions\u002Fcto","handbook\u002Fpeopleops\u002Fjob-descriptions\u002Fcto",{"title":764,"path":765,"stem":766},"Developer Relations Advocate","\u002Fhandbook\u002Fpeopleops\u002Fjob-descriptions\u002Fdeveloper-relations-advocate","handbook\u002Fpeopleops\u002Fjob-descriptions\u002Fdeveloper-relations-advocate",{"title":768,"path":769,"stem":770},"Engineering Manager","\u002Fhandbook\u002Fpeopleops\u002Fjob-descriptions\u002Fengineering-manager","handbook\u002Fpeopleops\u002Fjob-descriptions\u002Fengineering-manager",{"title":772,"path":773,"stem":774},"Fullstack Engineer","\u002Fhandbook\u002Fpeopleops\u002Fjob-descriptions\u002Ffullstack-engineer","handbook\u002Fpeopleops\u002Fjob-descriptions\u002Ffullstack-engineer",{"title":776,"path":777,"stem":778},"Fullstack Engineer (AI-Focused)","\u002Fhandbook\u002Fpeopleops\u002Fjob-descriptions\u002Ffullstack-engineer-ai","handbook\u002Fpeopleops\u002Fjob-descriptions\u002Ffullstack-engineer-ai",{"title":780,"path":781,"stem":782},"Head of Marketing","\u002Fhandbook\u002Fpeopleops\u002Fjob-descriptions\u002Fhead-of-marketing","handbook\u002Fpeopleops\u002Fjob-descriptions\u002Fhead-of-marketing",{"title":784,"path":785,"stem":786},"Product Manager","\u002Fhandbook\u002Fpeopleops\u002Fjob-descriptions\u002Fproduct-manager","handbook\u002Fpeopleops\u002Fjob-descriptions\u002Fproduct-manager",{"title":788,"path":789,"stem":790},"Product Marketer","\u002Fhandbook\u002Fpeopleops\u002Fjob-descriptions\u002Fproduct-marketer","handbook\u002Fpeopleops\u002Fjob-descriptions\u002Fproduct-marketer",{"title":792,"path":793,"stem":794},"Solutions Engineer","\u002Fhandbook\u002Fpeopleops\u002Fjob-descriptions\u002Fsolutions-engineer","handbook\u002Fpeopleops\u002Fjob-descriptions\u002Fsolutions-engineer",{"title":796,"path":797,"stem":798},"Technical Product Manager","\u002Fhandbook\u002Fpeopleops\u002Fjob-descriptions\u002Ftechnical-product-manager","handbook\u002Fpeopleops\u002Fjob-descriptions\u002Ftechnical-product-manager",{"title":800,"path":801,"stem":802},"VP of Sales","\u002Fhandbook\u002Fpeopleops\u002Fjob-descriptions\u002Fvp-sales","handbook\u002Fpeopleops\u002Fjob-descriptions\u002Fvp-sales",{"title":804,"path":805,"stem":806},"Holiday and Leave","\u002Fhandbook\u002Fpeopleops\u002Fleave","handbook\u002Fpeopleops\u002Fleave",{"title":808,"path":809,"stem":810},"PeopleOps policies","\u002Fhandbook\u002Fpeopleops\u002Forganization","handbook\u002Fpeopleops\u002Forganization",{"title":812,"path":813,"stem":814},"Performance Review","\u002Fhandbook\u002Fpeopleops\u002Fperformance-review","handbook\u002Fpeopleops\u002Fperformance-review",{"title":816,"path":817,"stem":818},"Summit","\u002Fhandbook\u002Fpeopleops\u002Fsummit","handbook\u002Fpeopleops\u002Fsummit",{"title":820,"path":821,"stem":822},"Travel","\u002Fhandbook\u002Fpeopleops\u002Ftravel","handbook\u002Fpeopleops\u002Ftravel",{"title":824,"path":825,"stem":826,"children":827},"Sales department","\u002Fhandbook\u002Fsales","handbook\u002Fsales\u002Findex",[828,829,835,839,843,847,851,855,859,863,880,884,896,900,906,910,914],{"title":824,"path":825,"stem":826},{"title":830,"path":831,"stem":832,"children":833},"FY 2026 SALES COMPENSATION PLAN","\u002Fhandbook\u002Fsales\u002Fcommission-plan","handbook\u002Fsales\u002Fcommission-plan\u002Findex",[834],{"title":830,"path":831,"stem":832},{"title":836,"path":837,"stem":838},"Customer Success","\u002Fhandbook\u002Fsales\u002Fcustomer-success","handbook\u002Fsales\u002Fcustomer-success",{"title":840,"path":841,"stem":842},"Self Hosted Dashboard v2 Multi User Plugin","\u002Fhandbook\u002Fsales\u002Fdashboard-v2","handbook\u002Fsales\u002Fdashboard-v2",{"title":844,"path":845,"stem":846},"Edge Connectivity Sales Process","\u002Fhandbook\u002Fsales\u002Fedge-connect-process","handbook\u002Fsales\u002Fedge-connect-process",{"title":848,"path":849,"stem":850},"Engagements","\u002Fhandbook\u002Fsales\u002Fengagements","handbook\u002Fsales\u002Fengagements",{"title":852,"path":853,"stem":854},"Forecast Review","\u002Fhandbook\u002Fsales\u002Fforecast-review","handbook\u002Fsales\u002Fforecast-review",{"title":856,"path":857,"stem":858},"Hubspot","\u002Fhandbook\u002Fsales\u002Fhubspot","handbook\u002Fsales\u002Fhubspot",{"title":860,"path":861,"stem":862},"Legal","\u002Fhandbook\u002Fsales\u002Flegal","handbook\u002Fsales\u002Flegal",{"title":189,"path":864,"stem":865,"children":866},"\u002Fhandbook\u002Fsales\u002Fmeetings","handbook\u002Fsales\u002Fmeetings\u002Findex",[867,868,872,876],{"title":189,"path":864,"stem":865},{"title":869,"path":870,"stem":871},"Demo","\u002Fhandbook\u002Fsales\u002Fmeetings\u002Fdemo","handbook\u002Fsales\u002Fmeetings\u002Fdemo",{"title":873,"path":874,"stem":875},"Discovery","\u002Fhandbook\u002Fsales\u002Fmeetings\u002Fdiscovery","handbook\u002Fsales\u002Fmeetings\u002Fdiscovery",{"title":877,"path":878,"stem":879},"Poc","\u002Fhandbook\u002Fsales\u002Fmeetings\u002Fpoc","handbook\u002Fsales\u002Fmeetings\u002Fpoc",{"title":881,"path":882,"stem":883},"Sales Team Operating Principles","\u002Fhandbook\u002Fsales\u002Foperating-principles","handbook\u002Fsales\u002Foperating-principles",{"title":885,"path":886,"stem":887,"children":888},"Commercial Organization","\u002Fhandbook\u002Fsales\u002Forg","handbook\u002Fsales\u002Forg\u002Findex",[889,890],{"title":885,"path":886,"stem":887},{"title":891,"path":892,"stem":893,"children":894},"Account Executives","\u002Fhandbook\u002Fsales\u002Forg\u002Faccount-executives","handbook\u002Fsales\u002Forg\u002Faccount-executives\u002Findex",[895],{"title":891,"path":892,"stem":893},{"title":897,"path":898,"stem":899},"Partnerships","\u002Fhandbook\u002Fsales\u002Fpartnerships","handbook\u002Fsales\u002Fpartnerships",{"title":901,"path":902,"stem":903,"children":904},"Processes","\u002Fhandbook\u002Fsales\u002Fprocesses","handbook\u002Fsales\u002Fprocesses\u002Findex",[905],{"title":901,"path":902,"stem":903},{"title":907,"path":908,"stem":909},"Professional Services","\u002Fhandbook\u002Fsales\u002Fprofessional-services","handbook\u002Fsales\u002Fprofessional-services",{"title":911,"path":912,"stem":913},"Regions","\u002Fhandbook\u002Fsales\u002Fregions","handbook\u002Fsales\u002Fregions",{"title":915,"path":916,"stem":917},"Sales Deck","\u002Fhandbook\u002Fsales\u002Fsales-deck","handbook\u002Fsales\u002Fsales-deck",1780070544042]